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This resource is available only to Insider members

The Sandbox newsletter is an exclusive benefit of our paid Insider membership. Insiders have access to a unique blend of exclusive data, analysis and emerging best practices. Explore the member benefits here.

January 20, 2024

Scorched by Scandal

Leaders can get taken down by things that happened long before they arrived on campus. And they can't always talk about what really happened.

By  Rachel Toor

The Sandbox

Inside Higher Ed Insider
Illustration of

From Rachel Toor

Greetings from D.C., where it's French toast weather. When it snows in places unaccustomed to the white stuff, grocery stores run out of bread, milk, and eggs.

In addition to attending the AAC&U meeting and hanging out in the IHE office with editorial staff and a few presidents who came to call, I got to attend a dinner for aspiring presidents.

What I heard from smart, savvy, well-qualified women of color who are looking to take the next step did not surprise me, especially since they'd all just read the three pieces from current presidents in the previous issue of The Sandbox. 

Could I do this job? Do I even want to be a president? What will it cost me?

Current provosts and VPs said what they'd learned in the last six months showed them how little they knew about boards. Sure, they'd prepared reports and given presentations to their university's trustees, and they know what it's like to deal with people who are experts in everything (um, faculty), but board culture is a black box.

Happy boards are all alike, and each unhappy board is unhappy in its own way. And in similar ways. How does a new president know if people who seem so nice during the hiring process are actually going to have their back? How long before a Pritzker call comes?

How do you learn about this?

Some books you put on display in the office to be seen behind you on your Zoom screen. Yes, I too have a pristine copy of Robert Caro’s The Power Broker on my shelves, though I actually read—and loved—his memoir Working.

And then there are books you devour on your device or purchase as copies “for a friend” who is, you know, living with irritable bowel syndrome or erectile dysfunction.

I’d be surprised to find Presidencies Derailed: Why University Leaders Fall and How to Prevent It by Stephen Joel Trachtenberg, Gerald B. Kauvar, and E. Grady Bogue proudly displayed on leaders’ fancy office coffee tables. And not just because it’s 10 years old. 

Every current and former president I’ve spoken to says it’s important to know yourself, to understand your style of leadership, play to your strengths, have a team who can shore up your weaknesses, and trust your gut. Got it.

And yet many smart, excellent leaders have found themselves out of a job. 

Sometimes presidents get fired because they screwed up. Some failed to read the room and irredeemably pissed off faculty. (Though Doug did say IHE had reined in its reporting on no confidence votes because those tantrums mean so little.) Some overspent renovating the president's house. They posted their porn. Not everyone is here, as they say, for the right reasons.

But when presidents get booted out of their offices for things that weren't their fault, often they can't even tell the whole story. You can't tell a board looking to hire you that your previous board was a bunch of meddling idiots. Even if they were. Or that scandals that happened long before you arrived finally came to light and that your job, to save the institution, was to take the fall. 

No matter what the real story is, the public shaming on traditional and social media can be devastating.

When it comes to leaders who have been taken down by scandal, I get to hear more than I can share. Much more. That keeps me from rushing to judgment each time I read an account of another president who's gone down. When I read the news, I know reporters often aren't getting the whole story, and even if they are, they can't publish it.

I also know that not every president is as pure as the freshly fallen snow that creates a French toast frenzy.

We need a pipeline of good leaders and we need boards who understand what their role is. What we don't need is a body count that keeps growing.

If you have ideas about how to fix this problem, contact me. If you're a current president who has a great board, I want to hear about it. What makes it work? If you know trustees who have been able to help their colleagues understand good board hygiene, send them to me. 

Oh, and if you want a more contemporary prop to showcase behind your Zooming face, buy and devour Jonathan Eig's wonderful new biography of Dr. Martin Luther King, Jr., whose long history of plagiarism, starting at an early age, did nothing to hinder his ability to do good work or tarnish his legacy.

Interview with a Former President

Were there warning signs there might be trouble ahead?

In hindsight, there are always warning signs, off-handed, disconnected comments that form a pattern when looking backward. When I began my presidency, the institution had faced more than a decade of instability and challenge. It was all worse than I expected, and red lights were going off all across the institution. 

As I saw it, I could either be paralyzed by warning signs everywhere, or try to begin to establish processes, procedures and protocols that would have the widest impact and begin to bring order out of the chaos. I chose the latter approach. And so I knew there were problems in the specific department impacted by the particular challenge that emerged and that there were numerous potential sources of conflict and dysfunctionality. 

But, at the time, I don’t think there really was any way to anticipate the specific events that unfolded that led me to step away from my position.

What do you wish you had done differently?

Perhaps I should have stepped back, been more skeptical of some of the responses I received and spent more time trying to sift out the noise and the animosities between staff members that, in hindsight, obstructed my view. 

I was in fact addressing the environment that created the problem in the first place, hiring key staff, addressing new incidents of often hidden issues with transparency, putting in place some of the necessary procedures to protect against future incidents, and making leadership changes where needed. 

Yet still I missed it—or, people who knew didn’t raise the issue with me. I have wondered what I could have done differently to create space for people to share the particulars with me. I do think I should have been more skeptical of some of the criticisms some staff had of others. But I don’t actually know if I am reading back into the situation from later events.

What was hardest for you?

It is always hard to be criticized for the very things you are attempting to change, the very character traits of which you are most proud. And I found it hard to cut through the noise. I actually set in motion the means by which the issue was addressed, but somehow that got lost in the noise, and I took the criticism for addressing the problem while my several predecessors who were closer to the incident were never mentioned. 

But to be honest, it is very hard to take the attacks on your character and fundamental beliefs, especially when you are the person who actually addressed the problem. 

Many people didn’t understand why I felt I needed to step down, as they recognized I was trying to clean up a problem I inherited. And I appreciated deeply the many expressions of sadness at my decision and appreciation of what I had accomplished at the institution and in the broader community. 

I tried to stay focused on bringing the issue to its conclusion in all the ways I could and setting the institution on the path for recovery. I take comfort in knowing that I was able to do that and leave my successor with the chance to begin fresh. 

How did you get through the tough times?

I don’t mean to sound kitschy, but I tried to remind myself that night is always followed by a new day; darkness by light. To start, the love of my partner and children, my faith, and the support of my colleagues. Without that, I’m not sure how I would have fared. 

And the belief that I was helping those who had been injured heal brought me solace. I reminded myself that that’s really what courageous leadership is about—that it’s not about maintaining my position, but rather about getting the issues right and being willing to find solutions, even if it means making the hard decision to leave a job you love. Knowing that I might have been part of a healing process—hoping that I was part of a healing process, even if some don’t see it that way—still brings me comfort.

Editor's note: This person now has a high-profile job.

Please Participate in Our Survey of Presidents

Note from Doug: We at Inside Higher Ed are conducting our annual Survey of College and University Presidents. If you're a current president or chancellor, please click this link to participate. The survey covers topics such as campus speech, diversity in the wake of the Supreme Court’s decision, the 2024 election, and artificial intelligence. The survey is open until Jan. 31; results will be published in early March. Thanks in advance for your participation.

TAKE THE SURVEY

Interview with a Former Chancellor

What do you wish you’d done differently?

I had plenty of problems, including with the media, but did well with the student journalists. Yes, they wrote bad stories about me, but they were accurate. They’re OUR STUDENTS. We wrote letters to them saying they were joining a supportive community, etc. Then we treat them like crap when they complicate our lives? It’s the same thing with the protesters. Treat them like students in your class. Help them learn.

When it comes to the mainstream media, I should have just told them everything. I let my attorney who was so hung up on FERPA, PR people from big firms that get paid more the longer the pain goes on, and my trustees who didn’t want me to say something that would hurt athletics clam me up.

We did bad things. There’s no way to spin that. Trustees think that some perfectly worded quote is going to get you out of that. No way.

If you look at the some of the situations now, there was clearly a pervasive culture of sexualized abuse in big-name athletics. Is it in other programs? Sure, probably all of them. No one believes it was just football and baseball at this point.

You have to tell the board that you’re going to tell the truth about everything that you find and that the institution can handle it. These institutions can take it. If they think you’re too much of a truth-teller, you’ll have to leave but you’ll get another job. If you get caught in a cover-up, you’re done everywhere.

Editor's note: This person now has a high-profile job.

Spam your friends!

Please feel free to forward this newsletter to anyone you think might be interested in reading The Sandbox (or writing for us) and taking advantage of other Insider benefits. To sign up,  just click here. 

JOIN NOW

The Litter Box

We believe in diversity, equity, and inclusion. We believe in access. We know the field isn’t level but think everyone should get to play—not just those with pedigrees and good breeding but also the scrappier ones who may have had a rougher start in life. This applies to institutions (community colleges as well as research universities), leaders (the Ivy-all-the-ways and those who came from less “traditional” backgrounds), and animal companions (we're not speciest).

Harry yawn

Harry has heard a lot about derailed presidencies and finds it boring.

 

 

The Sandbox

Not your typical weekly newsletter. This is a space where presidents and chancellors can say what they really think without fear. Everyone is welcome to read, but only those who have been in the top job can submit to us. The Sandbox, by Rachel Toor, is an exclusive benefit of our paid Insider membership program.

 

 

The Sandbox Archive

‘A Council of Sheriffs’ and Other Ideas to Help Save Higher Ed

May 3, 2025

Former Presidents Are Eager to Step Up

April 26, 2025

It’s All About the Benjamins

April 19, 2025

Presidents Get Real About Their Challenges and Fears

April 12, 2025

Presidents Speak Out About Not Speaking Out

April 5, 2025
View All
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