In this episode of The Key, Melissa Ezarik speaks with University of Tennessee, Knoxville’s chancellor, Donde Plowman, and Amber Williams, vice president of student success, on their efforts to ensure their teams—and students—are aware of and confident about their strengths as they navigate their work.

Williams, who joined the institution in 2020, soon before it fell a bit short on its retention increase goal, has found it helpful to remind colleagues that data is about individuals and showing what can be done to meet their needs. “One of my framings for leadership is that you lead through people, priorities and then projects,” she says. “People is the first thing. If you don’t get the people part right, the rest of it doesn’t work.”

On October 28, 29 and 30, student success professionals from across the country will visit UT’s campus to share their challenges and successes in supporting students at their own institution. Learn more about the Student Success US event here, and look out for coverage in Inside Higher Ed.

Hosted by Inside Higher Ed Student Success Editor, Melissa Ezarik. Read a transcript of the podcast here.

 

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