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Listen Carefully: Social Listening Reveals Deep Insights, Shapes Strategy

A good social listening program extends far beyond checking social to see what people are saying, or tallying vanity metrics to validate a particular approach to content.

Dear Candace,

An open letter to Candace Thille about her new Amazon gig.

Trivial Pursuits

Reflections on the launch of Amazon’s convenience store of the future.

The University of Chicago and the Magical Powers of "Reasoned Debate"

I'm not so sure reasoned debate has quite the influence some seem to believe.

Default Settings

Disciplines and required courses for gen ed.

Is Ignoring Trump Voters a Sign of Privilege?

Over the past two years, on just about every campus I have visited, someone in the audience has asked the question: “Whose views are so offensive that you can’t work with them?”