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‘Failures of Leadership’

A panel charged with investigating West Virginia University’s decision to award a master of business administration degree retroactively to the governor’s daughter last fall found that senior administrators showed poor judgment and a failure of academic leadership in hastily opting to grant the degree — without clear or sufficient evidence that Heather Bresch had fairly earned it.

In fact, the panel found, she had not.

“This is a sad set of circumstances,” the panel concludes in a report publicly released Wednesday. “Mistake was compounded by mistake. An unnecessary rush to judgment, spurred in some measure by an understandable desire to protect a valued alumna and to respond to media pressure, produced a flawed and erroneous result.”

In a list of recommendations, however, the five-person panel of professors focuses primarily on record-keeping and procedural matters, steering clear of recommending that any specific action be taken against the President Mike Garrison — a nontraditional university leader with strong political connections — or his staff. Yet, as the report makes clear, the “failures of leadership” were happening at the highest administrative levels.

Bresch’s academic record first came under scrutiny Thursday, October 11 when the Pittsburgh Post-Gazette came calling. In subsequent telephone calls with the president and his chief of staff, Bresch, a pharmaceutical company executive, disputed university records showing that she had not completed her M.B.A. degree back in 1998. The president’s office, the panel finds, immediately began addressing the issue as a “records discrepancy.”

Administrators were asked to gather records on the nearly decade-old disputed degree over the weekend — an insufficient period of time, the panel notes — with little or no effort made to contact faculty members or former students to confirm Bresch’s account. On that following Monday, in a meeting chaired by the provost, the attendees found themselves with what they believed to be inconclusive information, the report says. “As Provost [Gerald E.] Lang explained to the panel, given the conflicting information considered and his and other participants’ belief that no additional information was available, the decision was made based on the discussion at the meeting to award Ms. Bresch an M.B.A. degree, whether she had actually earned it or not.”

The provost delegated the decision to retroactively award the degree to the College of Business and Economics dean, R. Stephen Sears, the report states.

“The panel believes that the prevailing sentiment of the meeting … was that a way should be found to justify the granting of the degree, if at all possible. Either no dissenting or contrary views were expressed or they were discounted.”

Furthermore, the report states that senior administrators at that meeting — including Provost Lang, Dean Sears and the president’s chief of staff, Craig Walker — “cherry picked” evidence without sufficient regard for contrary information. “Inexplicably, the participants at the meeting did not discuss the specifics of Ms. Bresch’s actual courses or course work during the meeting,” the panel notes.

And “astonishingly,” the report says, the administrators made no effort to confirm Bresch’s account that she had been excused from her remaining M.B.A. requirements — amounting to about half of her total coursework, as the Pittsburgh Post-Gazette has reported — in favor of credits for work experience.

“This reported accommodation was directly contradicted by the person who allegedly made it, Professor [Paul] Speaker [then the director of the program]. Moreover, the panel believes that no student should have a reasonable basis to conclude that he or she could or would be excused from so many outstanding credit and course obligations simply upon the basis of experiential learning, in this case, engaging in one’s regular job responsibilities.”

Administrators then modified Bresch’s transcript, which now, the panel finds, “reflects her completion of some courses that she did not in fact complete, and reflects a number of grades that she did not in fact earn.”

Yet, problems of record-keeping or awarding of credit were not pervasive, the report found, but limited to this one high-profile, political case. “In the face of these circumstances, what should the appropriate WVU administrators have done?” the report’s authors ask in the conclusion. “Frankly, they should have done just what they said they were doing: they should have treated Ms. Bresch like they would or should have treated any other student who was raising such a complaint about the accuracy of his or her attendance and/or graduation records.”

In a statement Wednesday, the chairman of the Board of Governors, Stephen P. Goodwin, called on Garrison to inform Bresch of the panel’s recommendation that the panel take action relative to her (unearned) degree. And, more generally, he called on Garrison to “accept responsibility for errors in judgment and procedures relative to this matter made by members of, and personnel affiliated with, the administration.”

No decisions have been made about discipline and no one has resigned, a university spokeswoman confirmed Wednesday afternoon. Sears, the dean, and Garrison described plans to personally carry out the panel’s recommendations, including a strengthening of various processes and procedures.

“I deeply regret that the West Virginia University community, here on campus and around the state and the world, has had to endure the lengthy process that led to this day. But we will be stronger for it, and our honest response to it as a university will define us as an institution whose governance is open and shared,” Garrison said in a statement.

Students and faculty alike worried Wednesday about the implications for the academic integrity of the institution — a degree, after all, is the foremost currency of a university, and it must be backed by value.

“We’re just sort of worried because we’re actually earning our degrees and if these things are happening, power and coercion are happening, what does that mean for the credibility of our grades and our degrees?” said David Ryan, opinion editor for West Virginia’s student newspaper, The Daily Athenaeum.

“We’re all working hard for our degrees, all our students are going to classes, they’re doing the right thing, they’re talking to their advisers, they’re getting their degrees, and if things like this are happening that undermines everyone,” Ryan said.

“I will say that the whole series of events has been very sad for our university, which is a university of integrity, and our faculty take our jobs very seriously,” said Virginia Kleist, an associate professor of management and chair-elect of the Faculty Senate. “And anything that undermines our integrity and teaching and mission is sad.”

Elizabeth Redden

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Comments

Failure of Leadership

If this were Harvard, Howard or Penn State, the outcome would have been far different, which is why THEY are universities whose degrees are held in high regard.

kathleen, at 8:00 am EDT on April 24, 2008

Business is business

Kathleen, I’m afraid it would be very naive indeed to think that Harvard (or Howard, or Penn, or any other university) hasn’t granted degrees to the children of wealthy donors as a development and stewardship strategy, rather than for their academic achievement. This is what “legacy” admissions are for. Accommodations are made all the time in higher ed.

If by giving donor X’s child a degree I’m able to bring in their $1 million gift for need-based scholarships, have I harmed the university or helped it? I’m not a fan of this quid pro quo method, but some good does undeniably come out of it at times (which is not to say that it’s a necessary evil).

And it’s certainly not a matter of elite schools being above this kind of thing while “lesser” schools (note the ironic quotes: no insult intended to any Moutaineers out there) are groveling for bucks. Everyone grovels in higher ed. It’s a result of the fact that we don’t completely publicly fund our colleges and universities. Private money is a necessary part of the system as it exists now, and as long as that’s the case there will continue to be competition for those private dollars, and concessions will be made in order to get them.

Harvard didn’t get that big fat endowment just by asking nicely.

Jim Reische, at 8:35 am EDT on April 24, 2008

WVU Leaders

I’m an alum of West Virginia University (B.S., 2002) and I am extremely disappointed and embarrassed at these revelations of administrative leadership issues. That’s what this boils down to. President Mike Garrison gave a favor — a big favor — to his friend, West Virginia Gov. Joe Manchin, who helped him become the school’s president. Garrison should be held accountable and should be forced to resign. I believe the leadership failures are that serious and that damaging to WVU.

Shannon Blosser, at 10:10 am EDT on April 24, 2008

Just like a diploma mill

Inside Higher Ed, regarding the method used to generate the WVU transcript for Ms. Bresch:"Administrators then modified Bresch’s transcript, which now, the panel finds, ‘reflects her completion of some courses that she did not in fact complete, and reflects a number of grades that she did not in fact earn.’ “

From a 2003 web page posted by the notorious “Almeda College and University":"The applicant understands that neither the transcript nor the diploma he or she receives will contain any indication that the applicant’s degree was received from a prior learning or life experience program. The applicant’s transcript will contain a list of courses for which our assessment team has deemed he or she has met the equivalency requirements. The methods used to make this determination are proprietary to Almeda and are never disclosed.”

It is distressing to see the West Virginia University administration going the diploma mill route: cooking a package of bogus academic documents for an influential client.

George Gollin, Professor of Physics at University of Illinois, at 10:10 am EDT on April 24, 2008

Oh Jim, Jim, Jim. How naive you are. Do you really believe all that verbage you put forth on this subject??!! How can you not accept what Kathleen has given as fact? After all, it appears that she firmly believes that anything covered in Ivy must be the supreme benchmark that everyone else should envy and strive to achieve. (Notice my tounge in cheek as you read these comments!)

HJ, at 10:20 am EDT on April 24, 2008

WVU

I’ve read each of the comments to date and feel the need to add this... let’s look at the “non-traditional” president the university chose to be its leader. Did those who made this decision of a political appointee not think this type of behavior wouldn’t occur? That’s what’s naive. I can’t believe the faculty at WVU allowed that appointment in the first place!

Jeff, at 11:20 am EDT on April 24, 2008

Thanks Jim Reische and HJ

Thanks for reminding me that it’s OK to be out and proud as a bigot, at least if you’re in higher ed.

Reader, at 12:15 pm EDT on April 24, 2008

Faculty input to Garrison’s appointment

Jeff — The faculty at WVU had little say in Garrison’s appointment as president. In fact, many faculty spoke out against his appointment. IHE did a good job covering this as it was happening: http://insidehighered.com/news/2007/04/03/wvu

Don, at 1:25 pm EDT on April 24, 2008

WVU Faculty Did Oppose Garrison

Jeff — The WVU Faculty Senate loudly expressed its opposition to Garrison’s appointment. The Board of Governors, however, being made up of Garrison’s political cronies and former employers, chose to ignore us. And we got just what the faculty feared — decisions made on the basis political and business connections with total disregard of academic integrity. Heads should roll, but they won’t. No one in the administration has admitted to making a mistake, much less apologized. All Garrison has done is promise it won’t happen again. I am a professor at WVU, and many of us are outraged. But it doesn’t matter. According to the current trend to operate universities under a business model, the faculty are just workers on the assembly line turning out a product. And like assembly line workers everywhere, our opinions don’t matter to the bosses.

Mountaineer (formerly proud), at 1:50 pm EDT on April 24, 2008

The Post Gazette is usually a liberal rag unworthy of my attention, but they did a great job here. This is an absolute disgrace, and the “Univeristy"’s reaction continues to show its true colors.

Maineroad, at 2:15 pm EDT on April 24, 2008

The prevailing values

After reading Garrison’s statement in its entirety I see that he takes “full responsibility for implementing the changes needed to ensure that this never happens again” and states that “There is no substitute in any administrative process for personal responsibility.”

Note that no responsibility is taken for the actual perpetration of the fraud that occurred nor is anyone personally responsible. If Garrison can’t stay on at WVU (he will), he should have no trouble finding a position with the Bush administration...

bsopp, The prevailing values..., at 9:45 am EDT on April 25, 2008

Failures of Leadership

I tend to agree with bsopp and unfortunately it has been my experience to see similar situations in the public sector, in critical and strategic industries. The decline in ethics and resulting erosion in leadership has produced in this nation a culture of failure. Failure is tolerable because mistakes can be corrected and lessons can be learned from it. Fakery is inexcusable and it’s damage near impossible to resolve let alone by a “non-traditional” college president. I’d be interested in seeing how this news affects enrollments and employment opportunities for future graduates at this school.

FDC, at 12:40 pm EDT on April 25, 2008

We fought hard in senate against Garrison

but WV is a small state, everyone is connected to everyone else. It is a shame we lost Duane Nellis, who was a remarkable dean of A&S before leaving for Kansas, and was the other candidate for the presidency. I have no doubt that this would NOT have happened under his leadership. We got what we deserved, and it is abundantly clear that we are absolutely stuck with Garrison. Personal responsibility? What, precisely, is the penalty for forging academic documents and awarding degrees without merit at the flagship research university in the state? I doubt he’s even embarrassed by this. It’s just WV business as usual.

I knew this was going to be a lose-lose situation, no matter what happened. We were either incompetent or we were corrupt. Turns out we are both. How many bright Ph.D. candidates just turned us down because of this blight on our programs? We’ll never know. Last year I said that we might never know the full cost of hiring Garrison to this position — that the damage was going to be subtle and come in the form of national granting agencies devaluing the work of our faculty, something difficult to measure but still painful. Well, I was wrong. This will be a measurable cost. My students are horrified by this whole thing, and the bright ones appreciate just how little value a WVU degree will hold for some time to come. The faculty shoulder the burden of turning this place into a first-rate research institution, and in one year we become a national joke once again.

Any one of the major players could have ended this farce at any point in the past six months, since the whole thing started, but chose to hope against hope that their error in judgment would not be revealed by the committee (which would not have been an impartial panel had the faculty senate not pushed vociferously for it).

It is ironic that someone like Lang will be taken down by someone like Garrison. It isn’t like there’s much love lost between the Provost’s office and the President at WVU this year. But Sears, Lang and Garrison should resign, and Bresch should publicly apologize for her lies. What a remarkable lack of integrity on everyone’s part. We didn’t have to spend $22,000 on this nonsense if any of these four people had found within themselves the integrity to tell the truth last fall.

If Bresch truly did not realize she had not earned the degree then she’s an even bigger idiot that she already appears to be. No name in the commencement program, no diploma? But she was a very busy woman back then, doing important work... way too busy for such things. Give me a break. She’s a liar. Garrison is, too. Heads should roll but they will not. It will be status quo a month from now because the faculty are completely powerless to demand anything here.

WVU’s faculty are underrated in every respect, some of the hardest working scholars in the world live and work in Morgantown. For how much longer? I think a lot of us are ready to spruce up the c.v. and start looking elsewhere. Let the damn couches burn, let us be ranked “the place where students hardly ever do homework” let it once again be the #1 party school in the nation. If anyone loses their job over this whole mess, I will be very surprised. Who would insist upon it? The corrupt Board of Governors who hired Garrison in the first place? The state’s Higher Education Policy Commission, which was formerly run by Garrison? It isn’t going to happen.

Disenchanted Prof, WVU, at 11:05 am EDT on April 26, 2008

Let’s look at this from one more angle. It appears that Besch inflated her CV a decade ago, claiming to have earned an MBA when in fact she had completed only half the required coursework. Daddy’s current intervention to make her earlier lie (OK, whopper) go away doesn’t alter the fact that she just didn’t do the work. Now she’s a pharmaceutical rep, detailing docs on the side-effects of new drugs. Why should I be any more confident that she does her homework now than she did a decade ago? Her employer should show her the door now. If she has any honor at all, she should never claim that she has an MBA until she actually does the work. And Daddy should also be shown the door to the statehouse by voters. Whoops, I almost forgot, this is in WV. Oh well...

Do the right thing, at 1:35 pm EDT on April 27, 2008

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