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U.S. Suspends Lender Access to Borrower Database

Education Secretary Margaret Spellings said late Tuesday that the Education Department would temporarily bar banks, guarantors and other student loan entities from using the National Student Loan Data System, amid charges that some of them have tapped into the database inappropriately to collect personal information about borrowers for marketing purposes.

Spellings made the announcement (late in the evening, as has become the department’s recent habit when it releases potentially controversial material) in a letter to Sen. Edward M. Kennedy (D-Mass.), chairman of the Senate education committee, who had requested the suspension in a letter to Spellings on Monday.

The secretary said the department would examine the extent of “unauthorized usage” of the database by lenders, acknowledging that it had revoked access for 261 users since 2003, and that 246 of those had belonged to lenders. (News of the concerns was first reported Sunday by The Washington Post.) The student loan database is the central way in which the department, college officials and lenders keep track of student borrowing, and suspending lenders from it is believed to be an unprecedented step. A prolonged shutdown of the database could disrupt the operation of the federal student loan programs, financial aid officials say.

In addition to announcing the suspension, the secretary’s letter lays out — and in general strongly defends — the steps the department has taken to protect the sanctity of the database and, more broadly, to oversee compliance with federal laws and rules in the federal student loan programs, at a time when allegations of potential improprieties by lenders and some college officials are flying fast and furious.

Kennedy released a statement last night thanking the secretary for acting to limit lender access to the database, but adding that “we must also ensure that students’ interests are put first with respect to all aspects of the student loan programs.”

Rep. George Miller (D-Calif.), Kennedy’s counterpart on the House education committee, had a tougher assessment of the Spellings response. In a statement released Tuesday night, he said he was “pleased that the secretary has belatedly taken some steps to address these fundamental privacy issues. However,” he said, “it is long past time for the department to step up to the plate and vigorously investigate both the extent of lenders’ misuse of the student loan database and the exploitation for profit of federal programs that are intended to help students and parents pay for college.”

Miller added: “The plain and simple fact is that the rampant abuses permeating the student loan programs have all happened under the Department of Education’s watch. It is extremely troubling that the secretary is failing to take decisive action to address these egregious conflicts of interest and practices both within her department and the nation’s financial aid system.

Miller announced last week that the House Education and Labor Committee would hold a hearing on the loan programs next week, only the latest sign that Congressional Democrats are ramping up their scrutiny of the department’s oversight of the loan programs.

Doug Lederman

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Comments

Reporting or Editorializing?

Mr. Lederman: Inside Higher Education has typically been an informative and useful source of current developments affecting or relating to the higher education community. Maintaining its credibility depends on an unequivocal commitment to objectivity, and the parenthetical reference to the alleged tendencies of the Secretary of Education regarding the release of information”. . . (late in the evening, as has become the department’s recent habit when it releases potentially controversial material). . . ” crossed the line. Strategic dissemination of information is business as usual in DC, and it is a tactic not limited to that office, much less one political party. This is Beltway politics, and it is neither newsworthy, or noteworthy. Your editorial comments are pejorative at best, and they do not serve the interests of your publication or your public.

Scott, at 9:20 am EDT on April 18, 2007

Department of education oversight of student loan industry

While I agree that the political slant of “Inside Higher Education” is rather obvious, I think that Scott misses the forest for the trees in his comments about the Department of Education.

The truth of the matter is that there is, in fact, a lack of oversight of the student loan industry at the federal level and has been for at least the past decade. I do not blame one political party or the other, but this problem has exacerbated since the last re-authorization have gotten far worse since the year 2000.

Today, some lending practices within the student loan industry represent pure predatory lending, plain and simple. If that comment hurts the sensibilities of those who run the industry or of schools who cut deals with them, OH WELL.

The truth will, as they say, set you free!

feudi pandola, at 11:05 am EDT on April 18, 2007

NSLDS is not the problem

It’s great that Kennedy, Spellings, et.al thiink that by shutting off access to NSLDS they will be preventing the “trolling” of data.

The real problem is with the credit companies (Experian, Trans Union, Equifax). Lenders are able to purchase lists of people who fall into certain criteria; they then market to those people. This is how much of the mass-marketing has been occurring—not through trolling of NSLDS.

All that shutting off access to NSLDS is going to do is to prevent lenders and guarantors from processing Consolidation applications with complete information (they were able to confirm loan amounts on NSLDS), as well as prevent students from getting a comparison of options through companies that they have given access to (Graduate Leverage), which compile a list of the best repayment strategies for the student given their loan portfolio (loan amount, interest rate, etc.)—which can include consolidation options.

Again, this is a misguided attempt by the usual suspects. Perhaps they could actually start having conversations with Financial Aid professionals to find out the true story and the best tactics for fixing the system—-before they break it further (and really do damage to students).

Charles, at 12:26 pm EDT on April 18, 2007

Not that I am saying it is wrong but I find it funny when I see articles like these and then on the right I see Google advertisements for Consolidation Loans, meaning that this site has links to many of the lenders discussed.

tom, at 3:30 pm EDT on April 18, 2007

NSLDS isn’t the problem

Speaking as an experienced aid administrator, lenders will not be able to process student loans without access to this database; Spellings’ actionswon’t accomplish what she desires.

Charles’ comments about credit agencies releasing information is correct; they release information about student borrowers that allows borrowers to be contacted by marketers for consolidation loans or for private loans.

Reform should be more sweeping and should deal with the credit agencies, NOT only with the use (or mis-use) of NDSDS information.

Jan, at 3:31 pm EDT on April 18, 2007

You have got to be kidding me. This is crazy, I work for a company that helps parents and students not only consolidate but originate federal student loans. i cant imagine what this can accomplish it only hinders the students and parents from recieving the customer service and open opportunities they deserve to decide on who they can choose for the financing of the students education. NSLDS does not give access to address and phone numbers, it gives loan ammounts, servicers, and lenders. you have no idea how many students and parents have thanked me for my services, and we get are info from the creditors. If you dont like the advertisement on T.V. turn the channel same principle. But dont take this advantage of an open market away from these students and parents.

Felix VAlencia, you have got to be kidding me, at 5:56 pm EDT on April 19, 2007

NSLDS

I can’t for the life of me figure out why all of a sudden this is an issue?Im sure it’s not Politics(wink,wink)I mean come on guy’s your a little late arent you,I mean I personally have been helping people save money and figure out a better and simpler way to help student and parents save money for almost 8 years.the NSLDS gives ABSOLUYLEY NO addresses, or phone numbers, So even if you do have the name dob and ss# its pretty much useless these days. and you can get someones credit info from pretty munch anywhere.Data Mining is something new, But For us in this industry its pretty useless.So I am wondering why now? Where were you when you let the Interest rates go back up from 2.875% to its current rate? Doesnt seem like the Democrats or Republicans really gave a crap about the 40 billion dollar budget cuts.and it was mentioned by a another they did it to stop predatory lending , There is No predatory lending they all have to follow the same federal guidelines, The only ones that are predatory are the Private Loan lender, Not Federal, although i guess you can say the are predatory in other ways other that Federal student loan lending.and consoldation. All its doing is keeping the people who need to be helped ... Helped.

Debbie Pics, once again You are wrong, at 4:30 am EDT on May 2, 2007

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